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Counselling Service Changes

Telephonic counselling sessions is now being offered in place of face-to-face appointments, whenever possible.

Telephone Counselling

Given the COVID-19 Pandemic, new guidelines are being adopted by major Employee Family Assistance Programs across Canada to ensure public health and safety based on National and International recommendations by the World Health Organization (WHO) and the Public Health Agency of Canada (PHAC).

A major change is that we are moving away from face-to-face sessions whenever possible and will be adopting telephonic counselling sessions, instead.

In so doing, we are attempting to minimize the risk of exposure of COVID-19 for everyone involved.

In order to adhere to the newly imposed protocols of health and safety of clients, patients and staff, these new procedures will be similarly extended to all private fee payment clients, as well.

Who does this effect?"

  • Existing clients,

  • Returning clients and

  • New clients

will all now be offered telephonic sessions whenever possible, until further notice.

The protocol process is currently be reviewed and being put into place. As we unfold and move forward with these changes, we ask your patience and understanding as we strive to work out the details, during this unprecedented time.

In order to ensure the health and safety of clients, staff and patients --telephonic sessions will now be offered whenever possible, instead of face-to-face sessions.

Rest assured, the same degree of Professionalism, Compassion and Commitment will be adhered to.


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